…because afterall, I am number one.
Wednesday, June 22nd, 2005, 9:05 am, by mg.
And, so are you.
Ever go into a Starbucks? More than likely, you walked away feeling good about being there. Ever go into a Walgreens (in the Memphis Area)? Chances are, you walked away feeling a bit frustrated. I was at Sonic last night, and it occurred to me, “I have not had a truly bad experience here.”
This is all because of the approach they take to us; numero uno; the customer; the cha-ching cha-ching. I used to think that it was the employment base in this area that was mostly behind the bad experiences, but now I’m thinking it’s something more.
It’s all about the design (or lack of) a good experience, and how a company takes the time to recognize and inspire its employees to realize the obvious—we are important—and this is what truly keeps us coming back. That’s what works for me; because, afterall, I am number one. 
Jina Bolton Says:
But I’m number one.
mg Says:
Yes you are!